Dealer Terms

Eligibility

Dealer membership is available to motor traders operating in the United Arab Emirates. Dealers must hold a valid UAE trade licence covering vehicle trading, and provide an authorised contact person and an active WhatsApp number. We may request supporting documents before approving or continuing membership.

Membership

Dealer membership begins with a 14-day free trial. No payment details are required during the trial and there is no auto-charge. After the trial, membership is AED 400 per month, payable in advance, and continues until cancelled.

Making offers

Offers must quote the relevant vehicle reference and be made in good faith based on the information supplied. Offers are initial purchase offers and may be confirmed following physical inspection and document verification.

Dealers must not submit artificially high offers to obtain seller interest and then reduce them without a legitimate vehicle-condition, documentation or information-related reason.

Seller privacy

Carbai does not provide seller names or contact details to dealers. Dealers receive anonymised vehicle details and photos only.

When a dealer submits an offer, Carbai may send the dealer’s business name, contact details and offer information to the seller. The seller independently decides whether to contact the dealer.

No circumvention

Dealers must not attempt to identify or contact sellers outside the Carbai process, or use Carbai vehicle information to transact around the service. Circumvention results in immediate termination of membership without refund.

Conduct

We may suspend or terminate dealers who make bad-faith offers, mistreat sellers, or otherwise harm the marketplace.

Cancellation

Membership can be cancelled at any time by messaging the Carbai WhatsApp number or emailing cars@carbai.ae. Cancellation takes effect at the end of the current billing period, and no further payments are due after that.

Refunds and billing periods

Membership fees are payable in advance and are non-refundable once a billing period has started. Cancelling part-way through a period does not entitle the dealer to a partial refund, and access continues until the end of the paid period.

Renewal

Membership continues on a monthly basis until cancelled, with each new billing period payable in advance at the then-current rate. We will give reasonable notice of any change to membership pricing before it takes effect.

Suspension and termination

We may suspend or terminate membership for breach of these terms, including circumvention, bad-faith offers or misuse of vehicle or seller information. Where practical, we will notify the dealer of the reason. Termination for breach does not entitle the dealer to a refund.

Confidentiality

Vehicle details, photos and related information received through Carbai are confidential. Dealers may use them only to assess vehicles and make offers through Carbai, and must not share them outside their dealership or use them for any other purpose.

Liability

Carbai provides an introduction and offer-delivery service and is not a party to any vehicle purchase. We do not guarantee the accuracy of information submitted by sellers, the availability of any vehicle, or the completion of any transaction. To the fullest extent permitted by law, Carbai’s liability to a dealer is limited to the membership fees paid in the three months before the claim arose.

Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, and disputes are subject to the jurisdiction of the courts of Ras Al Khaimah.

Contact

cars@carbai.ae · +971 52 362 8189